Our Services
Choosing and fitting your gas logs
Everything is priced in writing before you pick a set, and there is no charge for the inspection.
Sizing the burner to the firebox
Every set lists the minimum fireplace size it needs, usually the front width, rear width, depth and height of the firebox. A set that fits through the opening can still be too large for the space behind it. One maker's manual also asks for the burner to be centered, with no part sticking out past the face of the fireplace and the unit never pushed hard against the back wall.
We measure the firebox at every point the set's manual names and compare the numbers before you order. That keeps the flame where it belongs and the controls where you can reach them. The measurements are written into the quote beside the set's own minimums, so you can see the margin for yourself.
How the set lights
Under the fuel gas code, most decorative gas appliances for fireplaces must light by direct ignition, an igniter or a pilot flame, and must have a flame safeguard that cuts the gas if the flame goes out. A separate listing covers sets that are lit by hand with a match on natural gas.
The ignition type decides how you start the set, with a remote, a wall switch or a knob in the fireplace. We explain each option for the set you like and include the control type in the written quote. A remote-ready set usually has a receiver that runs on batteries, and we show you where it sits and how to change them.
Every log has one right position
Log sets come with a placement diagram, and one maker says the set will not work as intended if the logs are not correctly positioned. Each log sits firmly in its place, the spacing between logs is kept, and the flames should not strike any part of the logs. Small changes matter. A log turned the wrong way or moved an inch toward the burner can put it in the flame and start a patch of soot.
We place the logs step by step from the set's own instructions and check the flame once it is burning. If the pattern is wrong, we adjust to the diagram until it matches. We also show you the layout so you can spot a log that has shifted.
Vent-free logs need someone in the room
One maker's manual calls its vent-free set an attended appliance. Adults must be present while it burns, and it must never be left burning when nobody is in the room or while anyone is sleeping. Young children should be supervised near it.
Those rules come with the set, and they matter when deciding between vented and vent-free. If the fireplace is somewhere you would like to leave burning for long stretches, we talk through whether a different appliance suits you better. The written quote notes which kind of set is proposed, so the rules that come with it are clear from the start.
