Our Services
Gas fireplaces cleaned, tested and repaired
Local pros, written prices and a 10% discount on services confirmed inside 72 hours of your free inspection.
What an annual gas fireplace service covers
Gas fireplace manufacturers ask for a qualified service person to inspect the appliance and its venting before use and at least once a year after that. Our annual gas fireplace service follows the service list in your model's manual, which typically covers the items below.
You get a written record of what was cleaned, what was found and anything we recommend, each with its own price.
- Burner ports cleaned and checked for an even flame
- Pilot assembly cleaned, including its thermocouple, thermopile or flame sensor
- Logs, embers or glass media lifted, cleaned and reset to the diagram
- Glass cleaned on both sides and the door gasket inspected
- Blower cleaned and its operation checked
- Vent termination and visible venting checked for blockage and damage
- Controls, wall switch, remote and batteries tested
- Light-up time and flame appearance compared with the manual
After water reaches the controls
Gas fireplace manuals are firm on this point. If any part of the appliance has been under water, it must stay out of use until a qualified technician has inspected it and replaced every control system part and gas control that was submerged. Drying it out and trying the switch is no test at all.
Water can reach a fireplace from a roof leak, a burst pipe or storm water inside the house. Tell us what happened and how high the water reached. We check the valve, the ignition parts and the wiring, and we list the parts the manual says must be replaced before the unit runs again.
Safety controls are never bypassed
Gas fireplaces carry devices that shut off the gas when something is wrong, such as a pilot that goes out or a sensor that reads an unsafe condition. Jumping a sensor, wedging a knob or wiring around a switch to get the fire going can leave gas flowing with nothing to stop it.
Manufacturers state that changes to the appliance or its controls are dangerous and prohibited. When a safety device trips, we find out why it tripped and fix that cause. A device that keeps shutting the unit down is usually doing its job, and the answer is to find what it is reacting to.
When a repair stops making sense
Many gas fireplace faults come down to a cleaning, an adjustment or one part. Sometimes the picture is different. A discontinued valve with no approved replacement, a firebox that has burned through or several failing parts at once can make repair a poor use of money. Age alone is no reason to replace a fireplace that can still be repaired with listed parts.
When that happens we say so, show you what we found and explain both routes, repairing what can be repaired or replacing the unit. The decision is yours, the inspection that led to it is free, and nothing is ordered until you approve a written price.
