Our Services
Gas fireplaces cleaned, tested and repaired
Diagnosis first, then repair and service, the way our gas fireplace specialists work in your home.
A slow or uneven light-up
When the burner lights, the flame should spread across every port quickly. One maker describes a total light-up of 5 to 10 seconds as satisfactory and asks for service when ignition takes longer. A burner that lights in patches, rolls flame out of the front or lights with a soft thump is telling you something.
Ports clogged with lint, a dirty pilot, low gas pressure and media sitting where it should not are all possible reasons. We clean the ports and the pilot assembly, reset the logs to the diagram and measure the pressure if the light-up is still slow afterward.
A white or gray film on the glass
A cloudy white or gray haze on the inside of the glass is a different deposit from soot. One maker's manual attributes it to sulfur from the fuel settling on the glass, the logs and the firebox surfaces as the fire burns. It builds slowly and is easy to mistake for scratches.
Left in place, the film can mark the glass permanently, so the same manual asks for it to be cleaned with a cleaner made for gas fireplace glass, and only when the glass is cool. We clean it during service and show you how to keep it clear between visits.
Getting to the controls behind the surround
Service on a gas fireplace happens mostly through its lower grille, control panel or front. The Florida fuel gas code says panels, grilles and access doors that have to come off for normal servicing must not be attached to the building. A remodel that tiles over the control access or fixes a grille in place makes every future repair harder.
If your surround has covered an access point, we explain what is needed to reach the controls before we start, and we never cut into a finish without your approval. When you plan a new surround, we can point out which panels have to stay removable.
Where appliance repair ends and gas piping begins
Our gas fireplace work covers the appliance itself, meaning the burner, the controls, the ignition, the venting and the glass. New gas lines, piping changes and meter or tank work sit outside that, and they go to a gas contractor, the utility or the propane supplier.
The Florida fuel gas code requires piping to be checked for leakage when gas is turned back on after an interruption, and appliances are not put back into operation until their connections have been checked too. When a repair involves the supply, we coordinate with whoever handles it so the fireplace is relit only after that check.
