Our Services
How our technicians find a gas fireplace fault
The inspection is free, and you choose what gets done after seeing each item priced in writing.
How a standing pilot keeps the gas on
Many gas fireplaces with a millivolt control use a pilot flame that burns all the time. On these units the pilot heats two small sensors. A thermocouple tells the valve that the pilot is lit, and a thermopile makes enough current to open the valve for the main burner when you flip the switch. The pilot flame has to wrap around both for this to work.
One maker's service instructions list a pilot flame too small to engulf the thermopile, a dirty or loose thermopile connection and a failing sensor among the reasons the main burner drops out. We check the flame, clean the connections and test the parts before anything is replaced.
When the pilot goes out as you let go of the knob
On a manually lit pilot, the knob is held in while the thermocouple warms. If the pilot dies the moment you release it, one maker's troubleshooting chart points to a pilot flame that does not reach the thermocouple, a loose or dirty thermocouple connection, a worn thermocouple or a faulty valve.
That same chart notes a safety interlock that will not let the pilot relight until the thermocouple cools, about a minute on that model. Repeated attempts in a row do not help, and holding the knob longer does not fix a weak sensor. Leave the unit off and let a technician test it.
If you smell gas
A gas smell comes before any repair. Leave the house, do not switch lights or appliances on or off on the way out, and do not use a phone inside. Once outside, call the gas utility or 911 and do what they tell you.
Fireplace service is arranged once the utility or emergency service has made the house safe. Tell us what they found and what they shut off, and we take it from there with the appliance itself, starting with its connections and its controls.
Gas inserts in an existing fireplace
A gas insert is a sealed unit set into an existing fireplace opening, venting through liners run up the old chimney. Its repairs follow the insert's own manual, and some parts sit behind a surround panel that has to come off first.
Tell us if your fireplace is an insert when you book, and share the model if you have it. We check the insert, its liner connections where they can be reached and the surround panels, and we explain any work that needs the insert pulled forward before we start. That keeps the scope and the price clear from the beginning.
