Our Services
Inside a gas fireplace repair
Before any work starts, you learn what a repair will change and what it will leave as it is.
Read the rating plate before touching a part
Every gas fireplace carries a rating plate that names the maker, the model, the fuel it was built for and its input rating. That plate decides which manual applies, which parts fit and which pressures the burner should run at. Two units that look alike from across the room can use different ignition systems and different valves.
Our technicians find and read the plate first, usually behind the lower grille or the control access panel. If you can see it without taking anything apart, a note of the make and model when you book helps us bring the right information. If you cannot find it, leave that to us.
Running the fireplace when the power is out
How a gas fireplace behaves in a power cut depends on its controls. A millivolt unit with a standing pilot makes its own current and does not need household power to run the valve. Many electronic-ignition units do need power, and some carry a battery backup for that reason. One maker's manual adds that the batteries should come out of the holder once power returns.
Blowers and accent lights stop without household power either way. If you want to know what your unit will do in an outage, ask during the service visit. We show you the backup, if there is one, and how to use it safely.
Exhaust odor near the fireplace
When a carbon monoxide alarm goes off, get everyone outside first and make the 911 call from there. Nobody should stay behind to look for the source.
A fireplace that smells of exhaust while it runs, or leaves people with headaches in the room, needs checking before it is used again. One maker's troubleshooting guide traces exhaust in the room to spillage and lists the door seal, damage to the vent, the way the vent was installed and a room under negative pressure as causes to check. We work through each one and explain what we found in writing.
Where the vent ends outside the house
A direct-vent fireplace takes its combustion air in from outdoors and sends exhaust out through that same termination, which is usually a cap on an exterior wall or on the roof. Leaves, nesting material, overgrown plants or a cap knocked out of place can upset that balance and change the flame.
During service we check the termination and the parts of the vent we can see and reach, look for damage and blockage and confirm the flame behaves normally with the vent clear. Faults in the vent run itself, such as separated joints or a route that needs changing, are handled as gas fireplace venting work and priced on their own.
