Our Services
Repairing and servicing your gas fireplace
Every repair priced upfront, with no hidden fees, by a local family-owned team.
Main burner out while the pilot stays lit
A pilot that burns steadily while the main flame will not come on, or comes on and then quits, is a different fault. The current from the thermopile may be too weak, the wall switch or its wiring may be failing, or a long or thin switch wire may add too much resistance for a millivolt system to carry.
A blocked vent can also shut the main burner down, and so can a remote receiver with tired batteries. We test the switch circuit, measure the thermopile where the model's manual gives a test value and check the vent path before recommending a part.
Propane fireplaces need propane parts
A fireplace built for propane uses a different orifice, different valve settings and different pressures from a natural gas model. The rating plate says which fuel the unit was made for. Changing fuel is done only with the conversion parts the manufacturer lists for that model, and some units cannot be converted at all.
The tank, the regulator and the supply line belong to the propane supplier. On one maker's vent-free models, a tank running low changes the flame and can cause soot, so we ask about the tank level when a propane unit starts misbehaving. If the fault is in the supply, we tell you and leave that part to the supplier.
Parts that match your model
A part that fits the connection is not automatically the right part. One maker specifies a fast acting thermocouple for its millivolt model and says to replace it only with the thermocouple it supplies. Another manual warns against installing damaged, incomplete or substitute components of any kind.
We order replacement parts by model and serial number from the parts listed for that appliance. If a part has been discontinued, we tell you what approved alternative exists, if any, and whether the repair still makes sense against replacing the unit. New parts are fitted and tested the way their instructions describe.
Gas inserts in an existing fireplace
A gas insert is a sealed unit set into an existing fireplace opening, venting through liners run up the old chimney. Its repairs follow the insert's own manual, and some parts sit behind a surround panel that has to come off first.
Tell us if your fireplace is an insert when you book, and share the model if you have it. We check the insert, its liner connections where they can be reached and the surround panels, and we explain any work that needs the insert pulled forward before we start. That keeps the scope and the price clear from the beginning.
