Gas Fireplace
Getting your gas fireplace right in Astor Farms
Same-day gas fireplace service is available in Astor Farms when the schedule allows.
Repair visit or scheduled service
A gas fireplace visit usually starts from one of two places. Either the unit has stopped working properly, because it will not light, will not stay lit or burns in a way it did not before, or it still works and is due for the routine cleaning and checks its maker calls for. The first is a diagnosis. The second follows a service list.
Both kinds of visit touch many of the same parts, so it helps to tell us which one you need when you call. For a fault, describe what the fireplace does and when it started. For a service visit, tell us roughly when it was last looked at. Either way, the first look is free and the price for the work comes before the work.
Replacing a gas valve only when tests point to it
The gas valve is easy to blame for faults that start elsewhere. Before we recommend a new valve we rule out the pilot, the sensors, the switch circuit and the supply pressure, because each of them can mimic a failing valve.
When the valve does need replacing, the new one must be the part the manufacturer lists for that model and fuel. The Florida fuel gas code calls for appliance connections to be checked for leakage before an appliance goes back into operation, so every joint we open is tested before the fireplace is lit again. You see the result of that check before we leave.
Logs and embers go back exactly as the diagram shows
The logs, embers, rocks or glass in a gas fireplace are placed to a diagram for a reason. The flame is designed to move around them in a particular way. A log nudged onto a burner port or embers piled too thick can make the flame strike the media, which leaves carbon on the logs, the glass and even the outside wall around the vent.
Before lifting anything for cleaning, we note where each piece sits, and we put it back to the manual's layout instead of to what looks good. If the set has been rearranged over the years, we restore the arrangement the manual specifies and show you what changed.
Safety controls are never bypassed
Gas fireplaces carry devices that shut off the gas when something is wrong, such as a pilot that goes out or a sensor that reads an unsafe condition. Jumping a sensor, wedging a knob or wiring around a switch to get the fire going can leave gas flowing with nothing to stop it.
Manufacturers state that changes to the appliance or its controls are dangerous and prohibited. When a safety device trips, we find out why it tripped and fix that cause. A device that keeps shutting the unit down is usually doing its job, and the answer is to find what it is reacting to.
